Frequently Asked Questions

COVID 19 INFORMATION

Social distancing measures will be in place when you come to collect your box.

Boxes are quarantined for 72 hours and cleaned in accordance with government Health and Safety Executive guidelines.

If you are unsure about children handling museum objects in your classroom, you can use the items for a show and tell or as mini-museum display.

What do the Boxes of Delight contain?

Our boxes contain a combination of real and replica objects and may include some costume and archive material. 

Each box includes a contents list, object information and a Book of Delight.

Who can borrow a box?

Any school, group, business and individual in the North East of England can borrow a Box of Delights.

How long can I borrow a box for?

Boxes can be borrowed for up to four weeks. When a box is in high demand, we may need to restrict the duration of the loan. 

How much do the boxes cost?

Join our schools membership service for reduced rates and priority booking.

• There are three different membership packages available.

• Subscriptions run from September to July. Schools are invoiced on a rolling membership each year unless they request cancellation or changes to their membership status.


Prices:

IntroductoryStandardPremium

Price per year

£165£300£405

Number of boxes

369

Priority Bookings

Additional box price

£55£50£45

Non-members can request a loan on a pay-as-you go basis from Monday 21st September. The current cost to non members is           £60 per box.

 

How do I become a member?

Email us at boxesofdelight@twmuseums.org.uk and we'll send you a payment form to complete. You can then choose some or all of the boxes you'd like to borrow for the academic year.

Alternatively go to our website and find the box you want to borrow, submit an enquiry and we'll send you a payment form. If you want to book more than one box mention the others in 'Additional Needs'.

How do I borrow a single box?

We are open to non-members, that would like to book a box, from Monday 21st September. From this date you just need to click on the box you want, submit an enquiry and we'll send you a payment form to complete.

We check all enquiries carefully so will let you know if your school is already a member.

Email us at boxesofdelight@twmuseums.org.uk and we will check our records and get back to you.

When can I book a box?

Member schools can book boxes at any point throughout the year.

Non-member bookings can only book boxes a term at at time. We open for Autumn term bookings for non-members on Monday 21st September.

How do I pay?

If you are a Newcastle Local Authority school then you will be sent an Authorising Journal form.

All other schools, groups, academies and individuals will be sent an Invoice form.

Where do I collect/return the boxes to?

We suggest that you come by car to collect/return your box. 

Once you have booked your box you will receive a confirmation email with details about how and where to collect your loan.

How much does it cost to park at the museum?

There is a car park directly outside of Discovery Museum and parking is £1 per hour.

What if I damage or lose an object?

Don’t worry, but please let us know as soon as possible, and preferably before the end of your loan period by contacting us on 0191 277 2293.

Can you make bespoke boxes to fit my topics?

We are afraid this is not possible, however if you can’t find a box to fit your theme, just let us know. If you have a suggestion for a project or new theme using the boxes service, please contact us to discuss your ideas.

What kind of activities can I do with a box?

Our Book of Delights, which can be found in each box, contains a wealth of creative ideas for using our objects, including lots of activities and games. 

I have a question, how can I get in touch?